Account and Data Deletion
Countra accounts are provisioned and managed by the healthcare facility that subscribes to the Countra service. If you are a user at a facility, your facility administrator can deactivate your account at any time.
To request deletion of your account and the personal information associated with it, email support@countra.ai from your account email address, or contact your facility administrator. We will confirm receipt and review your request.
When an account is deleted, the account is deactivated and personal information associated with it, such as your name, email address, and login credentials, is removed from our active production systems within the timeframes described in our agreements with our customers. Residual copies may remain in encrypted backups until those backups expire under our standard rotation schedule; backup copies are protected with the same safeguards as active data and are not used for any other purpose.
Some records cannot be deleted on request. Controlled-substance documentation created in Countra is the healthcare facility's legal record, and we or the facility may be required to retain it to comply with legal and regulatory obligations, such as recordkeeping requirements for healthcare or DEA compliance audits. Where records are retained, they remain protected as described in our Privacy Policy.
If your deletion request is denied in whole or in part, we will notify you of the basis for the denial. For more detail, see the Data Deletion Requests section of our Privacy Policy at countra.ai/privacy-policy.
